RESOLVED
AETHERIC SUPPLY & SUNDRIES BOARD
Orb Support (Tier Two) — "Your Enquiry Matters, Eventually"
Dear Valued Practitioner,
Thank you for contacting the Board. Your enquiry is important to us and is currently forty-first in the queue.
Before we proceed — have you tried scrying it off and scrying it on again?
Our records show your device (ORB, GAZING, DOMESTIC, MK II, with the ominous swirl) has exceeded its supported lifespan. The warranty expired in 1478. We note that the warranty expired before the device was manufactured. This is a known issue and is not a fault.
To progress your enquiry we require:
• Your full name. (Your submission gives "M. FIZZ", which does not match our records.)
• The name of your tower. (Your submission gives "TOWER".)
• The serial number, engraved upon the underside of the orb, on the face turned away from you.
Replacement characters are supplied only in complete sets of twenty-six. We cannot supply three. We cannot supply six. We can supply twenty-six, at a cost of four hundred sacks, or one (1) tower.
Please note further: the fault you describe is a character-emission fault. Character-emission faults are handled by the Character Emission Board, a separate body, whose enquiry form must be completed using your device.
We hope this resolves your enquiry. This ticket has been closed as RESOLVED. If your issue persists you may raise a fresh ticket at any time, using your device.
— The Board. (We do not sign. Signing is a Tier Three matter.)
They say the number is on the side of the orb that faces away from me.
It is a sphere.
Every side of it faces away from me.
Note that the Board's machine has every letter of the alphabet, and uses them all, immaculately.